Intercom Support: Provide better support to your customers with an integrated knowledge base, support chatbots, and full conversation histories.ĭrift bills itself as “the world’s first and only conversational marketing platform”.Comes with messaging campaigns, software tutorials, and live customer data. Intercom Engage: better engage with your customers.It includes live chat software, chatbots, and comprehensive reporting. Intercom Acquire: reach out to new customers and better qualify your leads.Each package has its own tools which are designed to assist you in improving your customer relationships. Intercom offers 3 different product packages.

Top live chat software comparison: Intercom vs Drift All these things are essential if you want to grow your business well beyond. With live chat, you can learn more about your customers, provide better customer service, and generate more leads. Why? Because it allows customers to directly interact with your brand. Live chat makes your website more engaging. Another found that 63% of customers were more likely to come back to your website if it has live chat on it. Luckily, the benefits of live chat often outweigh the costs.įor example, one study found that 77% of customers won’t even make a purchase on your site if you don’t have live chat available. By not providing this service to your customers, you’re essentially ignoring a large percentage of them. More than 30% of customers now expect a live chat feature to appear on your website. Hopefully, this review can help you in your decision-making. Intercom and Drift are two popular options. If you’re interested in adding live chat to your business, you might be wondering which software is right for you.īelow is a complete review based on our own personal experiences. Thus, more software options have become available. In fact, some surveys suggest it could grow 87% in the near future.

This technology has exploded over the past few years. and it’s available on the customer’s schedule.better information compared to email support.

Customers love it when businesses have a live chat feature available for many reasons, including:

More complex questions can be seamlessly passed directly to your human support team.As a customer service team, we work with a wide range of tools on a daily basis.

Provides trustworthy, accurate answers based on your existing support content.

Just point it at your help center and set it live.

Holds complete support conversations in plain English, powered by GPT-4.

This is your chance for a direct line to Intercom’s product team, so be sure to bring all of your burning questions! More about Fin - Intercom's new AI botĪ breakthrough AI bot that accurately and immediately answers customer questions, reducing support volume and resolution times.

Intercom's plans for investing more in AI and ML.

The impact AI advancements are making on the world of Customer Service today, and how that will evolve.

How Fin uses GPT-4 to accurately and immediately answers customer questions.

Join Intercom co-founder and CSO Des Traynor, along with Director of Machine Learning Fergal Reid, and VP of Product Design Emmet Connolly, for the first live demonstration of this new AI bot, along with an in-depth discussion and extended Q&A session. Intercom just launched Fin: a breakthrough AI bot built on ChatGPT, that accurately and immediately answers customer questions, reducing support volume and resolution times.

Intercom chatbot review